I just got my kiiroo keon and the feel connect app dose not find

I just got my kiiroo keon and the feel connect app dose not find him when i search for it. My Keon is open and it’s blinking and my phone bluetooth can find the device, but the app does not seem to find him. now i saw a few videos that show that it can find it on like this one: Can any one help me ? What am I doing wrong?

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